Copyright Micropelt
Problems and Possible Solutions
Symptoms | Problem | Solution |
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Device failed to execute its reference run in installation | The device isn’t installed correctly either due to: Valve body thread is not M30x1,5 Valve body adapter is not the correct type Valve body adapter is not correctly mounted Valve body pin and inner plastic seal are defect
Valve body insights (example)
Wrong adaptor on valve body and mounted incorrectly (and never use plastic!) | Check valve thread Check adaptor Check valve body pin and plastic seal
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Device joined to gateway User received uplinks Device did not respond to downlinks | Downlinks were being sent on the wrong port | Operating downlinks should be sent on port 1 |
Device behaviour does not match downlink instruction | Downlink queue was not empty | Clear the downlink queue |
User received many normal uplinks User received some bizarre uplinks | LoRaWAN join process is as follows: MAC messages are sent on port 0. User was deserialising the MAC messages as if they were operating uplinks. | When gathering operating uplinks, include a filter: port == 1 |